Contact

• E-mail : kelly@simson.com.cn （Chinese/Korean/English）
• Customer service center :  09:00 ~18:00，Mon-Fri

Shipping

• Major Shipping company：CJ Logistics/EMS
• Delivery period：5~10 working days
• Shipping fee：Shipping rate can differ from item to item, please see individual item page.
• If you have any question about shipping, please e-mail us.

Refund/Return

• If you want to get refund or return item you received, please contact us.

  • E-mail：kelly@simson.com.cn
  • Return address：After contacting us, we will provide the return address.

• We don't accept the cases below：

  • - over 7days from receiving item
  • - if items are open/used or damaged
  • - sending item without prior contact