Contact

• E-mail :dominicpet@163.com
• Phone number: +86-543-3099-886
• available during:Monday-Friday  8:00AM-18:00PM
• E-mail is always availaable and more recommended.

FAQ

Q1. How can I give some advice to the shop?

A.We are very willing to listen to every pet owner's feedback. Please send it by email to our mailbox in time，we'll think about providing better products and services in a longterm.

Q2. Can I order by  e-mail.

A.If you need more than 10 products, we accept orders through email.

Q3. How long will it take for the goods to be delivered to me ?

A.Once the order is placed successfully, we will count and ship the goods within 24 hours, and the goods will take about 8-11 working days.

Q4. How about the product quality ?

A:We will personally experience every kind of product, and it will not be put on the market until it is tested. Please feel free to purchase.

Shipping

• Major Shipping company :Qxpress.
• Usual Shipping period:8-11 working days.
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :dominicpet@163.com

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :dominicpet@163.com
  • Phone number: +86-543-3099-886
  • Return address：(256600) 山东 滨州市 滨城区彭李街道办事处黄河十二路渤海九路廿里堡居委会407

• We don't accept the cases below:

  •  over 7days from receiving item
  •  if items are open/used or damaged
  •  sending item without prior contact