Contact

• E-mail :cuiniao@hatoe.net
• Phone number: +86-185-5436-0771
• available during:Monday 8:00- Satuarday 18:00
• E-mail is always availaable and more recommended.

FAQ

        Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.Our products sometimes have promotional activities. During the promotional period, we will arrange orders in the order of payment. The quantity of promotional products is limited, please place your order in a timely manner.

        Q2. Can I order by telephone or e-mail?

A.Our team service supports email and also provide wholesale ordering service.

        Q3. What am I supposed to do if item doesn't arrive?

A.Please contact us immediately via Qpost or email.

Shipping

• Major Shipping company :Qxpress
• Usual Shipping period:3-7 days
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :cuiniao@hatoe.net

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :cuiniao@hatoe.net
  • Phone number: +86-185-5436-0771
  • Return address：(256600) 山东 滨州市 滨城区彭李办事处黄河十二路渤海九路廿里堡居委会4楼409

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact