Wish+

Related FAQ - Following related FAQ will help you find answer quickly.

Payment Methods

Currently there are 9 ways to make a purchase on Wish +

1) Q*coin pay : You can buy Q*coin voucher for the payment.

2) Credit Card : It is the fastest and safest payment method. Master and Visa Cards are now available at Wish+.

3) Credit card(JCB) : Japan’s premier and the only international payment brand with wide acceptance in Japan and Asia.

4) UnionPay : Offers convenient and preferential mobile payment experience.

5) PayPal Express checkout : Paypal account is needed.

6) Alipay : This is only for China ID card holder.

7) Convenience store : Available only in Japan.

8) WeChat : Digital payment services In China, users who have provided bank account information

9) Q-Money(Cash Balance): Cash Balance has same value as cash at Wish+.

※ Local payment- Korean use Only

Toss / Payco / Naver Pay / Kakao Pay / Credit card (Korean) / eBanking

How to post the inquires to the seller?

Customers can leave inquiries to sellers directly at item Q&A board of each item page.
Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. 

Forgot my password

If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.
After you've created a new password, it will become active right away.
Please click here and follow the on-screen instructions to send the password reset link to your email.
Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number.

If you can't activate your account, please contact our customer center.

I want to change personal information

In order for you to change your account information, please sign in and click on ‘Personal info’ located at the My Wish+ page.
Please check your email and put the password again to confirm the safety.
You can change your personal information such as password, ship-to address, contact number, e-mail address etc.

Cancel Items or Orders

คุณสามารถยกเลิกการสั่งซื้อได้ทันทีหากมีการร้องขอสถานะการจัดส่ง
หากกำหนดการจัดส่ง ผู้ขายจะตรวจสอบการขอยกเลิกและแจ้งให้คุณยกเลิกหรือจัดส่ง

[วิธีการส่งคำร้องขอยกเลิก]
- ไปที่ My Wish+> คลิกปุ่ม [ยกเลิก] ภายใต้สถานะการสั่งซื้อ

หลังจากส่งการยกเลิก เราจะส่งข้อความยืนยันไปยัง Qpost และอีเมลแอดเดรสในบัญชีของคุณ

คุณยังสามารถยืนยันได้ว่าการสั่งซื้อถูกยกเลิกโดยไปที่ My Wish+ หากคุณเห็นคำสั่งซื้อในส่วนการคืนเงิน มันได้รับการยกเลิกอย่างประสบความสำเร็จ

หากคำสั่งซื้อของคุณส่งตรงจากผู้ขายและไม่สามารถแก้ไขได้ คุณควรรอสินค้าที่จะจัดส่งและขอคืนไปยังผู้ขาย

สำหรับข้อมูลเพิ่มเติมเกี่ยวกับวิธีการติดต่อผู้ขาย ให้ไปที่ Contact sellers โดยตรง

Where's my item?

You can track your order on My Wish+> Recent orders.

If your package or tracking information is invalid,please kindly register inquiry via 1:1 help desk.

*For International orders: when your shipment is on oversea delivery or under custom clearance, tracking information might appear after procedure is completed and transfer to local delivery company.

How do I register ?

Registration on Wish+ is free.
There is a simple form which we require you to fill in before you can start purchasing the items.
Once you registered as a Wish+ member, you are entiltled to purchase any items on the site.
If you would like to join us now, please click following link.

To register :https://www.qoo10.com/gmkt.inc/Login/Login.aspx

How to register as a seller?

If you want to sell products in Qoo10, then you can simply start your own business by registering Seller Account in www.Qoo10.com.
If you are a member of Qoo10 already, please click here and move to seller registration page.

When registering as a seller, you need purchase 1,000 Qcash (equivalent to $10.00) which is mandatory in order to complete the seller account registration.

After registering, please kindly login QSM (Qoo10 Sales Manager) – http://qsm.qoo10.com with the registered seller account.
Upload your bank account / ID information to get an approval from the team in charge after registering on QSM.
If only you provide (upload) the required documents accordingly, then the relevant team will review the documents and will update the status within 2-3 working days.
Once the documents are approved by the relevant team, then you will be able to list & sell your products in Qoo10.

※ What is Qcash?
Qcash is used for listing items for special promotion services : Group Buy, Time Sale, Daily Deals, Plus Listing, etc. for sellers only.
Sellers can purchase Qcash by credit card, cash, or other payment method which is available.

Note : Cancellations or refunds of purchased Qcash ARE NOT allowed with Qcash in any case.
And Qcash cannot be transferred from one to another country site even though the seller account is same.

How to register?

If you want to sell products in Wish+, then you can simply start your own business by registering Seller Account in www.Qoo10.com.
If you are a member of Qoo10 already, please click here and move to seller registration page.

When registering as a seller, you need purchase 1,000 Qcash (equivalent to $10.00) which is mandatory in order to complete the seller account registration.

After registering, please kindly login QSM (Qoo10 Sales Manager) – http://qsm.qoo10.com with the registered seller account.
Upload your bank account / ID information to get an approval from the team in charge after registering on QSM.
If only you provide (upload) the required documents accordingly, then the relevant team will review the documents and will update the status within 2-3 working days.
Once the documents are approved by the relevant team, then you will be able to list & sell your products in Qoo10.

※ What is Qcash?
Qcash is used for listing items for special promotion services : Group Buy, Time Sale, Daily Deals, Plus Listing, etc. for sellers only.
Sellers can purchase Qcash by credit card, cash, or other payment method which is available.

Note : Cancellations or refunds of purchased Qcash ARE NOT allowed with Qcash in any case.
And Qcash cannot be transferred from one to another country site even though the seller account is same.

What is Qcash?

Qcash is used for listing items for special promotion services: Group Buy, Time Sale, Daily Deals, Plus Listing, etc. for sellers only.
Sellers can purchase Qcash by credit card, cash, or other payment methods that are available.
Please be noted that cancellations or refunds ARE NOT allowed with Qcash in any case.