Wish+

Return items you ordered

You can return items you ordered on Wish+.
Please note that you can claim return within 7 days from delivered date.
When you return an item, you may see different return options depending on the seller, item, or reason for return.

Please note that only unharmed and unused items can be returned,and you need an original packing box and labeling.

[How to submit return claim]

1. Go to My Wish+▶ Recent Orders ▶ Check item name and Click [Return/Exchange]button under order status ▶ Select claim type
2. Select Reason of return ▶ If claim reason is seller's responsibility, attach file which shows delivered item (defected item, misdelivered)
▶ Click [Continue]
3. Check refund amount and notification regarding refund and Click [Submit for Return or exchange].


After you've followed the prompts in the My Wish+ above and seller approves the return :

Prepare your package for return
Pack your item securely, inserting memo of your order number.
If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper.

Please use the shipping method where the tracking is available only to avoid any lost mail by the normal mail.
Please provide seller the receipt and tracking number within 5 working days from approval.

If seller arranges return pickup, please wait for contact from courier service and arrange pickup date and place

Related FAQ - Following related FAQ will help you find answer quickly.

Cancel Items or Orders

คุณสามารถยกเลิกการสั่งซื้อได้ทันทีหากมีการร้องขอสถานะการจัดส่ง
หากกำหนดการจัดส่ง ผู้ขายจะตรวจสอบการขอยกเลิกและแจ้งให้คุณยกเลิกหรือจัดส่ง

[วิธีการส่งคำร้องขอยกเลิก]
- ไปที่ My Wish+> คลิกปุ่ม [ยกเลิก] ภายใต้สถานะการสั่งซื้อ

หลังจากส่งการยกเลิก เราจะส่งข้อความยืนยันไปยัง Qpost และอีเมลแอดเดรสในบัญชีของคุณ

คุณยังสามารถยืนยันได้ว่าการสั่งซื้อถูกยกเลิกโดยไปที่ My Wish+ หากคุณเห็นคำสั่งซื้อในส่วนการคืนเงิน มันได้รับการยกเลิกอย่างประสบความสำเร็จ

หากคำสั่งซื้อของคุณส่งตรงจากผู้ขายและไม่สามารถแก้ไขได้ คุณควรรอสินค้าที่จะจัดส่งและขอคืนไปยังผู้ขาย

สำหรับข้อมูลเพิ่มเติมเกี่ยวกับวิธีการติดต่อผู้ขาย ให้ไปที่ Contact sellers โดยตรง

Return items you ordered

You can return items you ordered on Wish+.
Please note that you can claim return within 7 days from delivered date.
When you return an item, you may see different return options depending on the seller, item, or reason for return.

Please note that only unharmed and unused items can be returned,and you need an original packing box and labeling.

[How to submit return claim]

1. Go to My Wish+▶ Recent Orders ▶ Check item name and Click [Return/Exchange]button under order status ▶ Select claim type
2. Select Reason of return ▶ If claim reason is seller's responsibility, attach file which shows delivered item (defected item, misdelivered)
▶ Click [Continue]
3. Check refund amount and notification regarding refund and Click [Submit for Return or exchange].


After you've followed the prompts in the My Wish+ above and seller approves the return :

Prepare your package for return
Pack your item securely, inserting memo of your order number.
If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper.

Please use the shipping method where the tracking is available only to avoid any lost mail by the normal mail.
Please provide seller the receipt and tracking number within 5 working days from approval.

If seller arranges return pickup, please wait for contact from courier service and arrange pickup date and place

How does the refund process work?

1) Credit Card
If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled.
However, period for refund may differ depending on the billing cycle of your credit card company.
Many credit card companies have stated in their terms and conditions that they have the right to take few weeks to credit your account with a refunded amount.
Even if your credit card company charged you the fund, you don't have to worry about the refund. Your credit card company will deduct it from next billing cycle.
(If you have an online account for that credit card, you might see the refunded amount reflected, but it may still be processing.)

2) Paypal Express Checkout
PayPal credits the refund according to how the original payment was made.
If you have used a credit card, PayPal credits to your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit.
※Refunds to credit cards can take up to 30 days to appear on your statement.

※ Important: For paypal and credit card, if the refund is delayed after 60days of making a payment, you will get the refund to your Qaccount.

3) Bank Transfer
Whether you have used the Wish+-Protected Cash Transfer, Real time Cash transfer via ebanking or Qaccount as payment method, your money will be refunded into cash balance of Q-account.
Once the money is refunded to your Q-account, you can do shopping with your balance in Qaccount for your next purchase.
If you want to withdraw the fund in Q-account, go to My Wish+▶ Q-account ▶ Q-money ▶ Withdraw to transfer the balance from Q-account into your personal bank account. (It may take 2~3 working days)

Can Q*coins be refunded?

How to submit non-receipt claim

If you don't receive any parcel from delivery company after delivery status changed as [Delivery Complete], you can file [non-receipt] claim on Wish+.
Once you register [non-receipt] claim , you can put off delivery confirm for your order.

[How to submit non-receipt claim]

1. My Wish+> Recent orders > Click[Return/Exchange] > Click [non-receipt claim]
2. Select reason for the claim and fill out comments > Click [Continue]
3. Click [ Submit for Non-receipt claim]