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About us
Welcome to Silver Spoon Collection. Thanks for your interest in our products. It is our goal to ensure that your purchase is processed and shipped as smoothly and efficiently as possible. Not only is it our goal, it is our commitment. Please feel free to contact us. If you have any questions, we are here to help.
Shipping
Your item(s) will be processed and shipped (generally within 3 to 5 business days) from one of our Los Angeles shipping center. Orders are shipped via Q Express, USPS, UPS or FedEx and tracking information will be provided.
* SORRY, WE DO NOT SHIP OR PROCESS ORDERS DURING WEEKENDS OR U.S. NATIONAL HOLIDAYS.
Returns
7 Day Returns
If you would like to return your item, please send us a Q Message or email and we will send you an RMA number and return instructions. There will be 15% restocking fee. Once your item is received, we will refund the total order amount minus our original shipping cost to send the item to you. If there is any error on our part, we will gladly refund your standard shipping cost to send the item back to us.
Cancellations
Should you decide to cancel your order, please contact as soon as possible! Although we will make every attempt to honor your request for cancellation, it may not always be possible once the order has been processed by our team. And please keep in mind that we do not answer email during weekends or U.S. holidays!
Contact us
We believe in providing customers with a positive experience. You may send us a message at any time, however, please be aware that we may not respond to any messages received during weekends or holidays.
Silver Spoon Collection
540 S Kenmore Ave. Unit 801 | Los Angeles, CA | 90020 | USA